PRIVACY POLICY
At Book Your Boiler, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). By using our website or engaging with our services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information about you in the following ways:
- Information You Provide: This includes details such as your name, email address, phone number, and postal address when you fill out a contact form, request a quote, or communicate with us.
- Automatically Collected Data: When you visit our website, we may gather information such as your IP address, browser type, device details, and browsing behaviour via cookies and similar technologies.
- Payment Details: If you make a purchase or payment through our website, we may collect billing information, though we do not store card details. Secure third-party providers handle all payment data.
How We Use your Information
We collect and process your information for the following purposes:
- To provide you with the plumbing services you request.
- To respond to your enquiries and communicate effectively.
- To send service-related updates, such as appointment confirmations or maintenance reminders.
- To improve our website and personalise your experience.
- To ensure compliance with legal obligations and protect against fraudulent or unauthorised activity.
- To deliver marketing communications, where you have consented to receive them.
We will only use your data for the purposes outlined above and will not process it in a way that is incompatible with these purposes.
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contractual Necessity: To fulfil our agreement to provide you with services.
- Legitimate Interests: For purposes such as improving our services, fraud prevention, or customer support.
- Consent: For marketing communications or where you voluntarily provide information.
- Legal Obligation: To comply with regulatory or statutory requirements.
How We Protect your Information
We take your privacy seriously and employ various measures to safeguard your information:
- Secure servers and encrypted connections to protect online data.
- Access controls to restrict unauthorised personnel from accessing sensitive data.
- Regular reviews of our data protection practices to maintain compliance with the latest standards.
Despite our efforts, no online data transmission or storage system can guarantee absolute security.
Sharing your Information
We may share your information with trusted third parties, including:
- Service providers who assist in delivering our services, such as payment processors or email marketing platforms.
- Legal or regulatory authorities, where required by law.
- Our business partners, where necessary, to provide services on our behalf.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
Under data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Erasure: Request the deletion of your data, subject to legal obligations.
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Object: Object to the processing of your data for direct marketing or legitimate interest purposes.
To exercise these rights, contact us at info@bookyourboiler.com.
Cookies & Tracking Technology
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how users interact with our site. You can manage or disable cookies through your browser settings.
Retention of Data
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements. Once no longer needed, your data will be securely deleted or anonymised.
Third - Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing personal information.
Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Book Your Boiler
02920028877
info@bookyourboiler.com
7 Bryn Rhedyn
Caerphilly, Wales,
CF83 3BT
Thank you for using Book Your Boiler. We appreciate your cooperation and understanding of these terms and conditions.
